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Notice of Error Resolution & Information Request Procedures

The following outlines the Error Resolution and Information Request Procedures for your mortgage account at Sunrise Banks, N.A.

If you think an error has occurred on your mortgage account or if you need specific information about the servicing of your loan, please write us at:

Attn: Mortgage Servicing Department, Sunrise Banks, N.A.
2525 Wabash Avenue
St. Paul, MN 55114

All written requests for information or notices of error should contain the following information:

  1. Your name
  2. Account number
  3. Property address
  4. Description of the error and explanation as to why you believe it is an error OR a request for specific information regarding the servicing of your loan
  5. Current contact information so we may follow up with you

All written requests for specific information will be handled within 30 days of receipt. We will determine whether an error occurred within 30 days after receiving your notice of error and will correct any error promptly (Notices of error on payoff statements will be handled within 7 days). If additional time is needed to investigate your complaint or request, we may take up to 45 days but we will notify you of the extension within the original 30 days. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

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