Sunrise Banks, N.A. Online Privacy Policy

1. Introduction

Sunrise Banks, N.A. is committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal information when you use our online services.

2. Information We Collect

a. Personal Information We May Collect From You:

• Name, address, email, phone number, Social Security number.
• Financial and transaction information, such as account numbers, payment history, and transaction details.
• Device images/videos when depositing a check or using a QR code.
• Device contacts for peer-to-peer payments or other payments.

b. Information We Collect from Third Parties:

• Information from identity verification services and consumer reporting agencies, including credit bureaus.

c. Information We Collect Automatically:

• Device data: Operating system, browser type, IP address, unique identifiers, etc.
• Online activity data: Pages viewed, time spent, navigation paths, access times.
• Cookies, local storage technologies, and web beacons.
• Location information if location services are enabled.

3. How We Use Your Information

We may use your information to:

a. General Use:

• Facilitate account creation and maintenance.
• Provide, secure, and improve our services.
• Communicate with you, including sending administrative emails and push notifications.
• Send surveys, offers, and promotional materials.

b. Compliance and Protection:

• Comply with legal requirements and processes.
• Protect rights, privacy, safety, and property.
• Audit internal processes for compliance.
• Enforce terms and conditions.
• Prevent and address fraud and unauthorized activities.

c. Creation of Non-Identifiable Data:

• Create de-identified information for analysis and improvement of our services.

4. Disclosure of Your Information

We may share your personal information with:

a. Service Providers:

• Third-party providers that perform services on our behalf, such as technical support, account creation, and quality assurance.

b. Corporate Restructuring:

• In connection with mergers, acquisitions, divestitures or dissolutions, personal information may be transferred as a business asset.

5. Links to Other Sites

Our online services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any sites you visit.

6. Your Choices and Rights

You have several choices regarding the use of information on the Services:

a. How We Respond to Do Not Track Signals:

Some web browsers transmit “do not track” signals to websites. Currently, there is no standard that governs how websites should respond to these signals. Our online services do not take action in response to these signals, but we may revise our policy if a standard is established.

b. Access, Update, or Correct Your Information:

You can access, update, or correct your information by changing preferences in your account. For additional requests, please contact us.

c. Opting Out of Email or SMS Communications:

If you have signed up for our email marketing communications, you can unsubscribe at any time by clicking the “unsubscribe” link in the email. Alternatively, you can opt out of marketing communications by contacting us. You can opt out of SMS communications by unlinking your mobile phone number through the Services.

d. Opting Out of Location Tracking:

If you initially consented to the collection of location information, you can stop this collection at any time by changing your mobile device’s location settings. Note that disabling location tracking may limit some features of the Services.

7. Safeguards and Retention

We implement reasonable administrative, technical, and physical measures to safeguard your information against unauthorized access and disclosure. However, internet transmission is not completely secure, and we cannot guarantee the security of your information.

Federal laws and regulations require US financial institutions to retain records. Your data will be retained for five to ten years, depending on applicable laws and business needs.

8. A Note About Children

The Services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it as soon as possible.

9. Privacy Policy Updates

This Privacy Policy may be revised periodically. We may notify you of any material changes by posting a notice on the Services. Material changes will be effective thirty (30) days following the notice. Continued use of the Services after any changes indicates acknowledgment of such changes.